V'NIA Digital
Confidential client: CDPAP Program Provider
Confidential client
CDPAP Program Provider Healthcare · Homecare Google Ads · Salesforce

From 90% false leads to Google finding people who actually start.

A homecare agency enrolling families in CDPAP, a program that lets family members get paid to care for a loved one.

+762%Conversions vs. prior period
90%False-lead rate we inherited
7Salesforce stages fed to Google
3 moLag from lead to start

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The goal

Leads that actually start the program.

Many people search for CDPAP, few qualify, and it takes about three months to know whether a lead will start. When we inherited the account, 90% of leads were false.

What we did
  1. 01

    Connect Salesforce to Google Ads

    Each Salesforce stage, from new lead to authorized opportunity, became its own conversion action, so Google could see which leads went further.

  2. 02

    Optimize up the funnel step by step

    We optimized for early stages first, then moved to deeper stages as data built up, until Google could tell qualified leads from unqualified ones.

  3. 03

    Put a value on every stage

    Values were set by how often leads progress. If 1 in 10 reach the next stage, that stage is worth 10x as much, so value-based bidding chases the leads that matter.

  4. 04

    Expand with confidence

    With quality signals in place, we moved into middle-of-funnel keywords using the most common search phrases.

The proof

Straight from the account.

Google Ads chart and table of conversions by Salesforce stage, total up 762 percent
A domino effect of quality leads: conversions up at every Salesforce stage, 762% overall versus the prior period.
Key lesson

Common keywords plus valued conversion actions narrow Google down to quality searchers. Secondary actions drive the end goal.

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